Privacy Policy

Effective Date: February 17, 2026

White Glove Healthcare, BLLC (“White Glove Healthcare,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit www.whiteglove.healthcare (the “Site”) and use our services.

Please read this Privacy Policy carefully.

  1. Information We Collect

We may collect the following types of information:

  1. Personal Information

Information that identifies you personally, such as:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Date of birth
  • Employer or plan sponsor (if applicable)
  • Account login credentials
  1. Health Information

If you participate in our health management or care coordination services, we may collect health-related information, including information that may qualify as Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

PHI may include information relating to:

  • Your physical or mental health
  • Health conditions
  • Services provided to you
  • Health goals and program participation
  • Payment for healthcare services

When we collect or maintain PHI, we comply with applicable federal and state privacy laws, including HIPAA.

  1. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of access
  • Referring website

We may use cookies and similar technologies to improve your experience.

  1. How We Use Your Information

We use your information to:

  • Provide health management, coaching, and care coordination services
  • Communicate with you
  • Respond to inquiries and support requests
  • Improve our programs and website functionality
  • Administer accounts
  • Comply with legal obligations
  • Send educational materials related to health and wellness
  • Perform analytics and quality improvement activities

Where required by law, we will obtain your authorization before using your information for purposes outside those described here.

  1. How We Use and Disclose Health Information (HIPAA)

If you are a participant in our health services, we may use or disclose your PHI for:

Treatment

Coordinating or managing your care and related services.

Payment

Determining eligibility, coverage, or reimbursement.

Healthcare Operations

Quality improvement, program administration, auditing, case management, and related activities.

As Required by Law

We may disclose PHI when required by federal or state law, court order, subpoena, or for public health and safety purposes.

Business Associates

We may share PHI with third parties who perform services on our behalf. These entities are required by contract to safeguard your information.

We do not sell your PHI.

  1. Website Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Maintain user sessions
  • Analyze traffic and usage
  • Improve website performance

You may control cookies through your browser settings. Disabling cookies may affect site functionality.

  1. Google User Data Usage

If you connect your Google account to our services, our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements.

We do not use Google user data for advertising purposes.

  1. Data Sharing

We may share information with:

  • Service providers and vendors
  • Business associates
  • Plan sponsors (where applicable and permitted by law)
  • Government authorities if legally required
  • Successors in the event of a merger or acquisition

We do not sell personal information.

  1. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information, including:

  • Secure servers and encrypted data transmission
  • Access controls
  • Employee training on privacy policies
  • Monitoring and compliance procedures

While we strive to protect your information, no system can guarantee absolute security.

  1. Data Breach Notification

If a breach of unsecured personal information or PHI occurs and notification is required by law, we will notify affected individuals in accordance with applicable legal requirements.

  1. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request restriction of processing
  • Withdraw consent (where applicable)
  • Receive a copy of your information in electronic format
  • Request an accounting of certain disclosures of PHI
  • Request confidential communications

To exercise your rights, contact us at:
📧 info@whiteglove.healthcare

  1. Children’s Privacy

Our services are intended for individuals 18 years of age or older unless participating under a parent or guardian’s authorization. We do not knowingly collect personal information from children without appropriate consent.

  1. Retention of Information

We retain personal information and PHI for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

  1. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will update the Effective Date above. Continued use of the Site after changes constitutes acceptance of the revised policy.

  1. Contact Information

If you have questions about this Privacy Policy or believe your privacy rights have been violated, please contact:

Darrell Moon
Privacy Officer
White Glove Healthcare, BLLC
9980 South 300 West, Suite 100
Sandy, Utah 84070
Phone: (888) 346-0990
Email: info@whiteglove.healthcare

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.